CallAnalytics

CallAnalytics type definition

Properties

id (string): Unique identifier for the analytics record.
call ([[Call]]): The call being analyzed.
assistant ([[VapiAssistant]]): The assistant that handled the call.
phoneNumber ([[VapiPhoneNumber]]): Phone number used for the call.
business ([[Business]]): The business this call belongs to.
analysisDate (number): When analysis was performed (Unix timestamp).
duration (number): Total call duration in seconds.
talkTime (number): Active conversation time in seconds.
waitTime (number): Time customer spent waiting in seconds.
silenceTime (number): Total silence duration in seconds.
holdTime (number): Time on hold in seconds.
assistantSpeakingTime (number): Time assistant spoke in seconds.
userSpeakingTime (number): Time user spoke in seconds.
talkRatio (number): Assistant to user talk ratio.
interruptions (number): Number of interruptions.
interruptionRate (number): Interruptions per minute.
interruptedBy (string): Who interrupted more (assistant, user, balanced).
responseTime (number): Average assistant response time in seconds.
firstResponseTime (number): Time to first assistant response in seconds.
sentiment (string): Overall call sentiment (positive, neutral, negative).
sentimentScore (number): Sentiment score (-1 to 1).
sentimentTrend (string): How sentiment changed (improving, declining, stable).
emotionalTone (string[]): Detected emotional tones (happy, frustrated, confused, etc.).
satisfactionScore (number): Customer satisfaction score (0-100).
npsCategory (string): Net Promoter Score category (promoter, passive, detractor).
callOutcome (string): Call result (resolved, escalated, callback, abandoned).
resolution (string): How issue was resolved (self-service, assistant, human-handoff).
resolutionTime (number): Time to resolution in seconds.
firstCallResolution (boolean): Whether issue was resolved in first call.
transferOccurred (boolean): Whether call was transferred.
transferCount (number): Number of transfers.
escalated (boolean): Whether call was escalated.
escalationReason (string): Reason for escalation.
toolsUsed (string[]): Tools executed during call.
toolExecutionCount (number): Total tool executions.
toolSuccessRate (number): Percentage of successful tool executions (0-100).
averageToolExecutionTime (number): Average tool execution time in seconds.
intents (object[]): Detected user intents with confidence scores.
topics (object[]): Conversation topics with relevance scores.
keywords (object[]): Extracted keywords with frequency.
actionItems (number): Number of action items identified.
questionsAsked (number): Number of questions asked by user.
questionsAnswered (number): Number of questions answered.
unansweredQuestions (number): Number of unanswered questions.
audioQuality (number): Audio quality score (0-100).
transcriptionAccuracy (number): Transcription accuracy (0-100).
speechRecognitionErrors (number): Number of recognition errors.
latencyAverage (number): Average latency in milliseconds.
latencyP95 (number): 95th percentile latency in milliseconds.
latencyMax (number): Maximum latency in milliseconds.
costTotal (number): Total call cost in cents.
costPerMinute (number): Cost per minute in cents.
costBreakdown (object): Cost breakdown (llm, tts, transcription, telephony).
complianceFlags (string[]): Compliance issues detected.
qualityFlags (string[]): Quality issues detected.
improvementOpportunities (string[]): Identified areas for improvement.
tags (string[]): Analytics tags for categorization.
metadata (object): Custom key-value pairs for additional data.
created (number): Timestamp when analytics was created (Unix timestamp).